At Ivy House, you are a part of our village. If you have any questions, please don't hesitate to contact us via the contact form for assistance.
Frequently asked questions
Orders
Debit Card, Credit Card and Apple Pay
No. You can checkout as a guest.
Preorders will begin shipping out on the release date.
Processing time is separate from shipping time. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with the tracking number when your order has shipped.
We currently ship to the US and Canada.
Please add processing time to the shipping time. All orders are shipped via USPS. Shipping charges will be calculated and displayed at checkout.
Standard Shipping: 2-10 business days
Priority Mail International: 6-10 business days
Due to the current COVID-19 situation, there may be a delay in delivery times.
We do not offer local pick up at this time.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available after you receive your shipping confirmation email.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us via the contact form with your name and order number, and we will look into it for you.
